Deleting Service Orders

Deleting service orders helps prevent confusion and errors in service order data. Partner users can delete service orders from the Service Orders table in several scenarios, such as:

Accidentally creating a duplicate service order
Entering the wrong information.
A customer withdrawing or changing their mind before deployment.
Changes in customer requirements (for example, adding or removing parameters), where deleting the existing order and creating a new one is more appropriate.

Deleted Service Orders cannot be retrieved.

Service Orders Deletion Criteria

A service order can be deleted only if it meets the criteria described below, depending on deployment status.

#	Service Orders Status	Scenario/ Description	Deployment State	Deletion
1	New	Only regions and sites added; no sites configured Only My Connect licenses added; no licenses configured	No	Yes
2.1	In Progress	Sites and/or My Connect licenses configured and/or Sites and/or My Connect licenses are Added To Purchase	No	Yes
2.2	In Progress	One or more sites and/or My Connect licenses are deployed	Deployed	No
3	Complete	All sites and My Connect licenses are deployed.	Fully deployed	No
4	Complete → In Progress	All deployed sites and My Connect licenses are removed.	No deployed Sites or Licenses remain	Yes

Examples and Delete Button Behaviour

Scenario #1, #2.1, #2.2 and #3 — Refer to the numbered table above for the corresponding service order status.
For each scenario, the Delete button behaviour is determined by the Deletion value:
- When Deletion = No, the Delete button is disabled, and a tooltip explains why deletion is not allowed.
- When Deletion = Yes, the Delete button is enabled. Users can follow the next section To Delete Service Order for instructions on how to delete a service order.

For Scenario #4 — When a service order transitions from Complete → In Progress (Deletion changes from No → Yes)

To delete the Regions and/or Sites, refer to Delete a site or region article.
To delete My Connect Licenses, refer to Delete My Connect Licenses article.

To delete a service order

In the Service Orders table, locate the order you want to delete.
In the Action column, click Delete.
In the Delete Service Order dialogue box, click Delete to confirm, or Cancel to close the form.