If something goes wrong on a cluster, the articles in this section explain what to expect and what to do. They cover hardware failures that the system mostly handles on its own, and how to work with Scale Computing Support directly.
- Contacting Scale Computing Support — support channels, case severity levels, and response time objectives.
- Remote Support — how customer-initiated support tunnels work.
- Hardware Failure Support — disk and node failure behavior and response steps.
- Support Levels and Hardware Replacement — Full Support vs. Software Only Support, and how hardware replacements are handled.