getSupportInfo

POST public/getSupportInfo

Returns Scale Computing Support resources: links to ESD safety and installation information, and the Support phone number.

Request syntax

curl https://apiv2.acumera.net/public/getSupportInfo \
  --cookie av_session.txt

The username, password, and tfa_token parameters are also accepted, and are required only if the client hasn't already signed in with login. See Getting started with the SC//AcuVigil API.

Request parameters

This function takes no parameters of its own.

Response syntax

{
    "success": "string",
    "data": {
        "support_info": {
            "mg_esd_url": "string",
            "noc_install_videos_url": "string",
            "noc_phone_number": "string"
        }
    }
}

Response parameters

If the call succeeds, success is "1" and the following data is returned. All values are strings.

Field Description
support_info.mg_esd_url A link to the ESD safety information document.
support_info.noc_install_videos_url A link to the ESD installation resources.
support_info.noc_phone_number The Scale Computing Support phone number.

For other ways to contact Support, see Getting support.

Errors

If the call fails, success is "0", and returnCode and returnMessage describe the problem. The HTTP status is still 200.

Return code Message Cause
SUPPORT_INFO_NOT_FOUND One or more of the support information items could not be found. A support item isn't configured on the server. Contact Scale Computing Support.
INVALID_LOGIN We were unable to log you in. Make sure you entered the correct username, password and 2FA code. You haven't signed in, your session has ended, or the credentials sent with the call are wrong.

Examples

Example: Get the support resources

curl https://apiv2.acumera.net/public/getSupportInfo \
  --cookie av_session.txt

Response:

{
    "success": "1",
    "data": {
        "support_info": {
            "mg_esd_url": "https:\/\/install.acumera.net\/en\/Safety_MGESD.pdf",
            "noc_install_videos_url": "https:\/\/install.acumera.net\/",
            "noc_phone_number": "+1 512 687 7401"
        }
    }
}

The API escapes forward slashes in URLs as \/. JSON parsers remove the backslashes.