Unlocking a user

The SC//AcuVigil™ dashboard locks a user account after six failed sign-in attempts. When this happens, a user in your company with the Admin or Support Manager role must unlock the account. If your administrator can't unlock your account, contact Scale Computing™ Support: open a ticket in the SC//AcuVigil dashboard, email team@scalecomputing.com, or call (512) 687-7401.

Unlocking an SC//AcuVigil user account

A user with the Admin or Support Manager role follows these steps to unlock a user account.

  1. Sign in to the SC//AcuVigil dashboard with an account that has the Admin or Support Manager role.

  2. In the company menu, select Users.

    The company menu open, with Users highlighted

  3. In the user list, find the locked user account. Locked accounts show a red LOCKED badge in the Status column.

  4. In the Actions column of the user's row, select the key icon (Unlock this account). It's to the left of the edit (pencil) and delete (trash) icons.

    Locked user rows with a LOCKED status badge, and the Unlock this account tooltip on the key icon

  5. In the confirmation prompt that asks Unlock this user?, select OK.

    Browser prompt asking "Unlock this user?" with Cancel and OK buttons

  6. A second prompt confirms that the user has been unlocked and can now sign in as usual. Select OK.

    Browser prompt stating the user has been unlocked and will now be able to log in as usual, with an OK button