The Thrive tab displays the status of the AcuLink™ Granbury Remote Thrive Access Service application running on the SC//AcuVigil™ edge security device (ESD). Remote Thrive provides PCI-compliant remote access to the Granbury Thrive POS system for SC//AcuVigil users. Use this tab to activate or deactivate the remote connection and check its current state.
Application description: PCI compliant remote access to the Granbury Thrive POS for SC//AcuVigil users.
Application branding: AcuLink™ Granbury Remote Thrive Access Service
Application name: Remote Thrive
Supported ESD models: MG3, SG1v1, SG2v1, XG1v1, VG
Layout
The Thrive tab has a standard app header and two sub-views: Status and Settings. The default sub-view is Status.
Header
| Element | Description |
|---|---|
| App icon | Remote Thrive app icon. Decorative. |
| AcuLink™ Granbury Remote Thrive Access Service | App name / block title. |
| Subtitle | "PCI compliant remote access to the Granbury Thrive POS for SC//AcuVigil users." Static descriptor. |
| Version | Package version string (for example, Ver.P9R000). |
| Status | Link. Switches to the Status sub-view. |
| Settings | Link. Switches to the Settings sub-view. |
Status sub-view
The default sub-view. Contains the Activate control and a status message. This is the same layout as the Commander and Prisma tabs.
Activate control
A switch that activates or deactivates the remote support connection. Activating requires a role with the Activate remote access apps permission: Admin, Installer, Support Manager, Customer Help Desk, Staff, Viewer Support Associate, Viewer+Remote+VPN, or Viewer+Remote.
| State | Label | Description |
|---|---|---|
| Off (default) | Activate | The remote connection is not currently active. Select it to start the connection. |
| On | Deactivate | The remote connection is currently active. Select it to end the connection. |
After you select it, the control is unavailable until the change completes.
Warning: Activating the remote connection creates a live remote access session to the Thrive POS at the site. |
Status message
When the connection is inactive:
The remote support connection to the Thrive POS is not currently active.
When the connection becomes active, connection information and a clickable link will appear here.
When active, connection details and a link to the live session appear in place of this message.
Settings sub-view
Note: Scale Computing manages these settings as part of the managed service. You can view them here. To request a change, contact Scale Computing Support: open a ticket in the SC//AcuVigil dashboard, email team@scalecomputing.com, or call (512) 687-7401. |
| Field | Type | Options | Description |
|---|---|---|---|
| Mode | Dropdown | Modern Thrive, Legacy Thrive, Firefly | The version of the Granbury POS at the site. Choose the option that matches the site's POS. |
| Update Settings | Button | — | Saves the setting and applies it to the ESD. |
What to look for
- Toggle state — confirm the connection is Deactivate (active) only when a remote support session is in progress. It should be Activate (inactive) at all other times.
- Session link — when active, a clickable link appears that opens the remote session. This link is time-limited.