The Site Status page shows the live state of a single site: its edge security device (ESD), its network, and the SC//AcuVigil™ applications installed there. Start here for routine site checks, configuration reviews, and troubleshooting.
Open the Site Status page
Use either of these:
- In the company menu, select Locations, then select the site's tile.
- In the site menu at the top of any page for that site, select Status.
Page layout
- Top navigation bar. Appears on every dashboard page. It has the company, Affiliates, site, and Apps menus, plus search and your user menu.
- Location header. Shows the site's location, the ESD's serial number, and the site's status badge (for example, CRITICAL).
- Site notes. If the site has notes, their titles are listed here. Select a title to open the note. This area doesn't appear when a site has no notes.
- Tab list. Lists the Network and Devices tabs, followed by a tab for each application installed at the site. The colored square next to a tab shows that tab's status, using the same colors as the site tiles.
- Content area. Shows the selected tab. Each tab has its own menu at the top right; for example, the Network tab has Network Info, Status History, Status Doc, and Today's Log.
Tabs
The tab list shows the Network and Devices tabs on every site, followed by a tab for each SC//AcuVigil application installed at that site. The exact tab set varies by device type and licensed applications. Each tab has its own child page in this guide. The site's location details are described in Location info.
In the Device types column, MG, SG, XG, and VG refer to ESD hardware model families: MG covers the MG3, MG3v3, and MG3v4, SG is SG1v1 and SG2v1, XG is XG1v1, and VG covers the VGLv1 and VGMv1 hardware variants. For more information about ESD models, see Scale Computing edge security devices.
| Tab | Device types | Description |
|---|---|---|
| Network | All | An image of the ESD showing its port status, the network configuration, and four menu items: Network Info, Status History, Status Doc, and Today's Log. |
| Devices | All | Lists registered network devices and their assigned firewall policies. Used to register new devices and configure switches. |
| ARP Host | VG (VGMv1) | Status of the ARP host server: memory, interfaces, containers, partitions, and KVM VMs. |
| BUYPASS | MG, SG | TLS relay status for BUYPASS payment processing connections to FDC. |
| Comdata | MG, SG | TLS relay status for Comdata payment processing connections. |
| Commander | MG, SG | Activation and status of the remote support connection between the Verifone Commander POS and Verifone support. |
| External Scans | MG, SG, XG, VG | Results of PCI external vulnerability scans of the site's internet-facing systems. |
| HA | SG, VG | High availability status for a pair of ESDs. The tab label shows this ESD's role, for example HA (Master). |
| InComm | MG, SG | TLS relay connection activity for InComm loyalty transactions. |
| Internal Scans | MG, SG, XG, VG | Status and results of internal vulnerability scans of devices on the site network. |
| Marathon | MG, SG | TLS relay status for Fiserv Marathon payment and loyalty connections. |
| MultiWAN | SG, XG, VG | WAN failover and load balancing across multiple WAN interfaces. |
| PAR Retail Loyalty | MG, SG | Firewall and relay status for PAR Retail Loyalty server connections. |
| Paytronix | MG, SG | Transaction relay status for Paytronix Loyalty connections. |
| PDI WiFi | MG, SG | Management and resident WiFi devices managed by PDI Secure WiFi Device Manager. |
| PMG Connections | MG, SG | ATG data delivery and fuel price change status for PMG-connected sites. |
| POS Services | MG, SG | POS monitoring and management for Commander and Passport systems. |
| SC//Connect Suite | SG, XG, VG | SC//Connect SD-WAN tunnel status, WAN interface health, and connection settings. |
| SwiftIQ | MG, SG | Transaction activity for data sent to SwiftIQ Analytics. |
| Tanks | MG, SG | Real-time ATG fuel tank status, deliveries, and tank log. |
| Thrive | MG | Remote access control for the Granbury Thrive POS. |
| ValeroPay+ | MG, SG | Firewall and relay status for ValeroPay+ payment authorization connections. |
| WAN Failover | MG, SG, XG | High-availability dual-WAN status and carrier availability history. |
| Web Filter | MG, SG, XG | Proxy server status and last-hour bandwidth. |
The Device types column lists the ESD hardware families that each application runs on.
Status badge
The status badge in the location header shows the site's overall status: DOWN, CRITICAL, WARNING, INFO, or OK. It reflects the worst current status across the site's monitored applications, and the border around the content area uses the same color. For what each status means and what to do, see Site status colors.
Note: Some application subtitles still read "Acumera's Merchant Gateway", the earlier name for the ESD. This guide quotes those subtitles as they appear on screen. |