The AcuLink™ Granbury Remote Thrive Access Service application lets SC//AcuVigil™ users remotely access a Granbury Thrive POS system. In the App Catalog, this application is listed as Remote Thrive. For general remote access to devices at a site, see AcuLink.
Features
- Use a PCI-compliant, high-speed connection for remote support and updates.
- Connect and disconnect remote connections from the SC//AcuVigil dashboard.
- Log endpoint access automatically.
- Set a predefined automatic disconnect time, with the option to extend the remote session.
- Meet PCI compliance requirements.
Installation
Scale Computing installs and configures this application for you as part of the managed service. The steps below show what happens at the site.
- Make sure the site has a Granbury Thrive POS running version 8 or later.
- Scale Computing installs the application at the site.
- Activate remote access when it's needed. Users whose role includes Activate remote access apps (Admin, Installer, Support Manager, Customer Help Desk, Staff, Viewer Support Associate, Viewer+Remote+VPN, and Viewer+Remote) can activate remote access.
- Confirm correct operation.
Getting the application
Scale Computing installs Remote Thrive on your sites as part of the managed service. To change its settings, contact Scale Computing Support. To add it to a site, open a ticket in the SC//AcuVigil dashboard, email team@scalecomputing.com, or call (512) 687-7401.
System requirements
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Scale Computing ESD: MG3, SG1v1, SG2v1, XG1v1, or VG
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Granbury Thrive POS system running version 8 or later