The AcuLink™ Gilbarco Remote Passport Access Service application provides fast, simple, PCI-compliant connections between your Gilbarco Passport POS and Gilbarco's support center. You manage the connection from the SC//AcuVigil™ dashboard. For general remote access to devices at a site, see AcuLink.
Where to find it
On the Site Status page of a site where the application is installed, select the Passport tab. The tab is titled AcuLink™ Gilbarco Remote Passport Access Service. The tab has an Activate / Deactivate control for the remote support connection.
Features
- Connect to the Gilbarco support infrastructure with one-click activation.
- Use a PCI-compliant, high-speed connection for remote support and updates.
- Connect and disconnect remote connections from the SC//AcuVigil dashboard.
- Log endpoint access automatically.
- Set a predefined automatic disconnect time, with the option to extend the remote session.
- Meet PCI compliance requirements.
Installation
Scale Computing installs and configures this application for you as part of the managed service. The steps below show what happens at the site.
- Make sure the site has a Gilbarco Passport POS.
- Scale Computing installs the application at the site.
- Activate remote access when it's needed. Users whose role includes Activate remote access apps (Admin, Installer, Support Manager, Customer Help Desk, Staff, Viewer Support Associate, Viewer+Remote+VPN, and Viewer+Remote) can activate remote access.
- Confirm correct operation.
Getting the application
Scale Computing installs Remote Passport on your sites as part of the managed service. To change its settings, contact Scale Computing Support. To add it to a site, open a ticket in the SC//AcuVigil dashboard, email team@scalecomputing.com, or call (512) 687-7401.
System requirements
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Scale Computing ESD: MG3, SG1v1, SG2v1, XG1v1, or VG
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Gilbarco Passport POS system