Each SC//AcuVigil™ user has one role, and the role sets what the user can see and do in the dashboard. Assign each user the role with the least access they need for their work. Users with the Admin or Support Manager role can change a user's role at any time.
Some tasks aren't part of any customer role, because Scale Computing does them as part of the managed service: installing and removing applications, changing most application settings and alerts, adding and changing firewall policies, configuring switches, and adding, editing, moving, or deactivating sites. To request any of these, contact Scale Computing Support. Open a ticket in the SC//AcuVigil dashboard, email team@scalecomputing.com, or call (512) 687-7401.
SC//AcuVigil platform permission levels
The following table summarizes the SC//AcuVigil roles and the permissions each role is granted. For more detail, see Additional role details.
Some permissions apply to specific SC//AcuVigil applications:
- AcuLock lets you lock out specific functionality across your sites.
- Remote access applications, such as Remote Passport and Remote Commander, open PCI-compliant remote support connections between a site's point-of-sale (POS) system and the POS vendor's support center.
| Role/Permission | Admin | Installer | Support Manager | Customer Help Desk | Staff | Vendor CSR | Viewer Support Associate | Viewer+Remote +VPN | Viewer+ Remote | Viewer |
|---|---|---|---|---|---|---|---|---|---|---|
| Register devices | X | X | X | X | X | X | X* | - | - | - |
| Edit devices | X | X | X | X | X | X | - | - | - | - |
| Assign DHCP pool IPs to devices | X | X | X | X | X | X | - | - | - | - |
| View device policies | X | - | X | X | X | - | - | - | - | - |
| View the contents of a device policy | X | - | X | X | - | - | - | - | - | - |
| Activate remote access apps | X | X | X | X | X | - | X | X | X | - |
| Create AcuLock requests | X | X | X | X | X | - | - | - | - | - |
| Confirm AcuLock requests | X | - | - | - | - | - | - | - | - | - |
| Restart a VPN tunnel | X | X | X | X | X | - | X | X | - | - |
| Modify switch port security settings | X | - | X | X | X | X | - | - | - | - |
| Create credentials for authenticated scans | X | - | X | - | - | - | - | - | - | - |
| Manage users at the company | X | - | X | - | - | - | - | - | - | - |
| Edit user notifications | X | - | - | - | - | - | - | - | - | - |
| Activate Scale Computing™ edge security devices (ESDs) | X | X | - | - | - | - | - | - | - | - |
| Restart a modem | X | X | - | - | - | - | - | - | - | - |
| Restart a switch | X | X | X | X | X | - | - | - | - | - |
| Manage application reports | X | - | - | - | - | - | - | - | - | - |
| Delete photos on a location tile | X | - | - | - | - | - | - | - | - | - |
| Edit some application settings | X | - | - | - | - | - | - | - | - | - |
| Edit and delete site groups | X | - | - | - | - | - | - | - | - | - |
| Run speed tests | X | X | X | X | X | - | - | - | - | - |
Assign the Unrestricted policy on a device | X | - | - | - | - | - | - | - | - | - |
Add the User History display to a user's profile | X | - | - | - | - | - | - | - | - | - |
| Create and edit support tickets | X | X | X | X | X | X | X | X | X | X |
| View locations and site-level information | X | X | X | X | X | X | X | X | X | X |
* Viewer Support Associate can register devices only by using a device registration template.
All roles, including Viewer, can view locations and site-level information and create support tickets. A user's role applies at every site they can see, including sites in child companies and partner sites. See Company structure and site access. The Contact role has no dashboard permissions; see Contact.
Additional role details
Admin
Description: This role provides the most control over the platform.
Access: This role grants the following permissions.
- All permissions granted to all other roles
- Manage users at the company, including creating, editing, unlocking, and deleting users
- Edit user notifications
- Manage application reports, including creating, editing, and deleting reports sent to other users or third parties
- Create and confirm AcuLock application requests
- Delete photos on a location tile
- Edit some application settings
- Edit and delete site groups
- Assign the
Unrestrictedpolicy to a device at a location - Add the
User Historydisplay to a user's page
Installer
Description: This role grants the required permissions for the installation of a location.
Access: This role grants the permissions for the following actions.
- Activate Scale Computing ESDs
- Register and edit devices
- Assign DHCP pool IPs to devices
- Activate remote access apps (for example, Remote Passport and Remote Commander)
- Restart a switch or modem
- Restart a VPN tunnel
Support Manager
Description: This role grants permissions needed to manage support teams effectively.
Access: This role grants the permissions for the following actions.
- All permissions granted to the Customer Help Desk role.
- Manage users at the company, including creating, editing, unlocking, and deleting users. A Support Manager can't assign the Admin role.
- Create credentials for authenticated scans
Customer Help Desk
Description: This role grants basic permissions for troubleshooting issues at a location.
Access: This role grants the permissions for the following actions.
- All permissions granted to the Staff role.
- View device policies and their contents
Staff
Description: This role grants full operational control with additional capabilities.
Access: This role grants the permissions for the following actions.
- Register and edit devices
- Assign DHCP pool IPs to devices
- Modify switch port security settings
- View device policies (but not their contents)
- Restart a VPN tunnel
- Run speed tests on a location tile
- Activate remote access apps (for example, Remote Passport and Remote Commander)
- Create AcuLock application requests
Vendor CSR
Description: A custom role for vendor customer service representatives.
Access: This role grants the permissions for the following actions.
- All permissions granted to the Viewer Support Associate role.
- Register and edit devices
- Assign DHCP pool IPs to devices
- Modify switch port security settings
Viewer Support Associate
Description: A custom role for vendor support representatives.
Access: This role grants the permissions for the following actions.
- All permissions granted to the Viewer+Remote+VPN role.
- Register a device using a device template
Viewer+Remote+VPN
Description: This role grants advanced remote permissions including VPN control.
Access: This role grants the permissions for the following actions.
- All permissions granted to the Viewer+Remote role.
- Restart a VPN tunnel
Viewer+Remote
Description: This role grants advanced remote permissions.
Access: This role grants the permissions for the following actions.
- All permissions granted to the Viewer role.
- Activate remote access apps (for example, Remote Passport and Remote Commander)
Viewer
Description: This role provides basic viewing permissions.
Access: This role grants the permissions for the following actions.
- View locations and site-level information
- Network information
- Devices and switches
- View app information
- Activate some apps (For example,
GVR Passport) - View notes and documents
- Create and edit support tickets
- View and create network system reports
- View and create device reports
- View tank logs and create reports
- View users within their company
Contact
Description: A person kept on record for your company who doesn't use the dashboard.
Access: This role has no dashboard permissions. Contacts don't sign in.