In-Store AI

The InStoreAI application records customer-cashier audio interactions and uploads them to InStore.ai for analysis.

Where to find it

To see this application's reports and company-wide settings for all your sites, select InStore.ai from the Apps menu. The page is titled InStore.ai.

Features

• Passively records customer and cashier interactions to support compliance, recognition programs, customer service issues, and more
• The application alerts if the microphone becomes unplugged or otherwise unavailable

Installation

Scale Computing installs and configures this application for you as part of the managed service. The steps below show what happens at the site.

1. Install the Scale Computing edge security device (ESD) that will host the InStore.ai application, and activate it. Activating an ESD requires the Admin or Installer role.
2. Scale Computing installs the application at the site.
3. Create a new location or recorder entity in the InStore.ai dashboard.
4. Send the InStore.ai authentication credentials to Scale Computing Support, who add them to the application's settings.

Getting the application

To add In-Store AI to your sites, or for help installing and configuring it, contact Scale Computing Support. Open a ticket in the SC//AcuVigil dashboard, email team@scalecomputing.com, or call (512) 687-7401.

System requirements

• Scale Computing ESD: SG1v1, SG2v1, XG1v1, or VG

• ReSpeaker USB mic array